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Frequently Asked Questions at 10br – Get Your Questions Answered

Here are the answers to the most common questions about registration, Pix deposits, withdrawals, bonuses, Sports Betting, slots and responsible gambling at 10br. If you can't find what you're looking for, our support team responds in under 2 minutes via live chat.

Help categories
Registration & Account
Deposits & Withdrawals
Bonuses & Promotions
Betting & Games
Security & Verification
Responsible Gambling
30+
Questions answered
<2 min
Support response time
24h
Support available
6
Help categories
Registration & Account

Yes, registration at 10br is completely free. Visit the Sign Up, fill in your full name, CPF, date of birth, email, and phone number, set a password, and accept the Terms and Conditions. Then confirm your email — your account will be active in seconds. No deposit is required to create an account. Your first deposit can be made whenever you're ready, starting from R$ 20.00 via Pix.

CPF is required by law for all licensed betting platforms in Brazil, in accordance with Law No. 14.790/2023 and the rules of the Secretaria de Prêmios e Apostas (SPA). It is used to verify your identity, confirm you are of legal age and meet legal anti-money laundering obligations. In addition, Pix withdrawals are processed exclusively to the Pix key linked to your CPF — this protects you against fraud. Your CPF is not shared with third parties for marketing purposes. Further details can be found in the Privacy Policy.

No. The 10br strictly allows one account per CPF. Duplicate accounts are detected automatically and result in both accounts being blocked, bonuses cancelled, and balances under investigation. If you forgot your password, use the "Forgot my password" feature on the login — it's much faster than creating a new account and gets the issue sorted in minutes.

Go to your account dashboard on 10br, go to "Account Settings" and find the personal details section. Changes to your email address or phone number require an additional verification step — you'll receive a code sent to your current contact to confirm it's really you making the change. This protects your account from unauthorized modifications. If you no longer have access to your registered email or phone number, please contact support at contato@10br.net with your verification details (name, CPF and a photo ID document).

On the login of 10br, click "Forgot my password". Enter your registered email address — you'll receive a recovery link in your inbox within moments. Also check your spam folder. The link is valid for 30 minutes. Once you create a new password, access is restored immediately. If you don't remember your email, contact us via live chat with your full name and CPF for manual verification.
Deposits & Withdrawals

The minimum deposit at 10br is R$ 20.00, regardless of the payment method. For Pix deposits, the amount is credited to your account in seconds after the transaction is confirmed. We also accept credit/debit cards, boleto bancário, PicPay, Mercado Pago, and TED bank transfers (Nubank, Itaú, Bradesco, Banco do Brasil). No fees are charged by the platform on deposits. More details at Deposits & Withdrawals.

Pix withdrawals at 10br are processed within 10 minutes of the request — including Saturdays, Sundays and public holidays. The amount is sent to the Pix key linked to your registered CPF. Withdrawals to third-party accounts are not permitted for security reasons. For your first withdrawal, identity verification (KYC) must be completed — the process takes up to 48 business hours. Once KYC is approved, all subsequent withdrawals are processed normally within the 10-minute timeframe.

No. The 10br does not charge any fees on deposits or withdrawals. The amount you deposit is credited to your account balance in full — no deductions. The same applies to withdrawals: the amount you request is transferred in full to your Pix account. Any banking fees (such as those for boleto bancário or TED transfers) are charged by the financial institution, not by 10br. To avoid any fees, the best option is Pix, which is free at any Brazilian bank.

A 10br accepts the following deposit methods: Pix (fastest — credited in seconds), credit card, debit card, boleto bancário (up to 3 business days to clear), PicPay, Mercado Pago and TED bank transfer (Nubank, Itaú, Bradesco, Banco do Brasil). All amounts are in BRL (R$) — the platform does not accept other currencies. For withdrawals, the only available method is Pix linked to the account holder's CPF.

Yes. The minimum withdrawal at 10br is R$ 30.00. Withdrawals below this amount are not processed — the balance remains in your account for betting or until it reaches the minimum. To request a withdrawal, go to the account dashboard, click "Withdraw", enter the desired amount and confirm your Pix key. The amount must be available in your real balance (not bonus balance) for the withdrawal to be released.
Bonuses & Promotions

The welcome bonus at 10br is automatically credited on the first deposit made by new users — no promo code needed and no need to contact support. The credit appears in your bonus balance as soon as the deposit is confirmed. To withdraw bonus funds, you must meet the rollover (wagering requirement) specified in the Terms and Conditions. We recommend reading the full conditions before making your first deposit — they are published transparently at Welcome Bonus.

Rollover (also known as wagering requirement or playthrough) is the total amount you need to wager before you can withdraw your bonus funds. For example: if the welcome bonus at 10br has a 10x rollover and you received R$ 50.00 in bonus funds, you need to wager a total of R$ 500.00 to unlock that amount for withdrawal. Bets on events with very low odds may not count toward the rollover — the full rules are at Welcome Bonus. The real account balance (deposited by you) can be withdrawn at any time, regardless of the rollover.

Promo codes for 10br can be entered in the "Promotional code" field during registration or in the deposit section within the account dashboard. If you received a code from a partner or specific campaign, enter it before confirming your deposit to ensure the benefit is applied. The standard welcome bonus is activated automatically on the first deposit — no code needed — but specific codes may unlock additional or different benefits. If in doubt, check with support via chat before making a deposit.

Expired bonuses are not reactivated as a general rule, since the expiry date is part of the conditions accepted at the time of activation. However, if you believe the bonus expired due to a technical issue on the platform — such as system downtime during the rollover period — please contact support via live chat or email contato@10br.net with the details of the situation. The team reviews each case individually. To avoid expiration, keep track of your active bonus deadline in the account dashboard under "Bonuses".
Betting & Games

A 10br offers Sports Betting on football (Brasileirão Série A, Copa do Brasil, Libertadores, Sul-Americana, national teams and European leagues), UFC/MMA, basketball (NBB and NBA), volleyball (Superliga), e-sports and more. In the casino, you'll find hundreds of certified slots, Live Casino with real dealers (roulette, blackjack, baccarat), poker and crash games. The platform is available 24 hours a day — including late-night international matches and UFC fight nights. See the Slots, Poker and Live Betting for more details.

In the live betting section of 10br, odds are updated in real time as the match unfolds. You can bet on markets such as next goal, half-time result, corners, cards, exact score and dozens more while the game is in progress. For Brasileirão, Copa do Brasil and Libertadores matches, live coverage starts from warm-up. Odds move based on what's happening in the match — a favorable situation for one team can push their odds down quickly, so timing your bet matters. Go to Live Betting to see the markets available right now.

If an event is cancelled, suspended or postponed before a result has been determined, bets are voided and the staked amount is returned to the account balance. This applies to football matches interrupted by adverse conditions, UFC fights cancelled due to injury, and similar situations. For accumulator bets, the voided selection is removed from the slip and the payout is calculated based on the remaining selections. Detailed rules on suspended events can be found in the Terms and Conditions of 10br.

RTP (Return to Player) is the theoretical percentage of total wagered amounts that a slot returns to players over a large number of rounds. A slot with a 96% RTP returns, on average, R$ 96.00 for every R$ 100.00 wagered — the remaining R$ 4.00 is the casino's margin. This is a long-term statistical average, not a per-session guarantee. At 10br, the RTP for each slot is available in the game information before you start playing. We only work with certified providers whose RTPs are audited by independent bodies.

The tips from 10br are free analyses published daily by the platform's team of analysts. They cover mainly Brasileirão Série A, Copa do Brasil, Libertadores matches and UFC fights, backed by tactical and statistical research — not random guesses. The goal is to help you bet with more information and less on impulse. Visit the Tips to see the latest ones. Tips are for informational purposes only and do not guarantee results — all betting involves risk of loss.
Security & Verification

Identity verification (KYC — Know Your Customer) is required before your first withdrawal at 10br. To complete it, go to the account dashboard, open "Verification" and upload a clear photo of an official photo ID (RG, CNH or passport) along with a selfie holding the document. The process can be done on your phone or computer in just a few minutes. Review takes up to 48 business hours. Once approved, KYC does not need to be repeated. You can bet and play normally while waiting for approval — only your first withdrawal is held until the process is complete.

After logging in to the 10br, go to the account dashboard and open "Security". There you'll find the option to enable 2FA via SMS (code sent to your registered mobile number) or via an authenticator app (Google Authenticator or Microsoft Authenticator). The authenticator app is more secure as it works even without a mobile signal. With 2FA active, you'll need to enter a temporary code at every login in addition to your password — even if someone gets hold of your password, they won't be able to access your account without the code. We strongly recommend enabling 2FA as soon as you create your account.

No. The 10br never asks for your password, access code, or banking details via email, chat, SMS, or phone. No member of our team is authorized to request this information. If you received a message like this, it is a phishing attempt (online fraud). Do not click any links, do not share any information, and report it immediately to contato@10br.net. Change your password immediately via the account dashboard and enable 2FA if you haven't already. If you have any doubts about the authenticity of a communication from 10br, contact us through the official chat available on the site.

Accounts on 10br may be temporarily blocked due to multiple failed login attempts (automatic 30-minute lockout) or at the user's own request via a temporary pause. Accounts may also be suspended for review in cases of unusual activity. If your account has been blocked and you're unsure why, please reach out via live chat or email at contato@10br.net with your full name and CPF. Our team will look into the situation and let you know the reason for the block and the steps to resolve it as quickly as possible.
Responsible Gambling

Go to your account dashboard on 10br, go to "Responsible Gambling" and select "Deposit Limit". You can set a maximum amount per day, week or month. The limit takes effect immediately, and any deposit that exceeds the configured amount is automatically declined, regardless of the method (Pix, card, boleto). To reduce the limit, the change is immediate. To increase a limit that has already been set, there is a 7-day waiting period — this prevents impulsive decisions during tilt moments. More information at Responsible Gambling.

Self-exclusion is available in your account dashboard under the "Responsible Gambling" section — accessible in one click, no need to contact support. Self-exclusion permanently closes your account and registers your CPF to prevent new registrations at 10br using the same credentials. Any real balance available is returned via Pix before the account is closed. Self-exclusion is permanent — there is no option to return. If you only need a short break, use the temporary pause feature (24 hours, 7 or 30 days). If you're unsure which option to choose, talk to support before making a decision.

A temporary pause blocks access to your account on 10br for a set period: 24 hours, 7 days, or 30 days. During the pause, deposits, bets, and games are not available — your balance remains intact and will be accessible once the period ends. The pause is activated with one click in the account dashboard, with no need to contact support. It's a useful tool for anyone who feels they need a short break to reset and come back with more control. Unlike self-exclusion, the pause has a defined duration and the account returns to normal automatically when it ends.

The main support resource in Brazil is the CVV — Centro de Valorização da Vida, at 188, available 24 hours a day, free of charge anywhere in Brazil. CVV handles mental health issues in general, including gambling addiction. Your city's CAPS (Centro de Atenção Psicossocial) also provides free SUS-funded treatment for behavioral addictions. Psychologists specializing in cognitive behavioral therapy (CBT) have a proven track record in treating compulsive gambling behaviors. The 10br provides responsible gambling tools and information at Responsible Gambling, but does not provide clinical support.
About This Page

Why we put all 10br questions in one place

Transparency is part of the product — not just the marketing

A 10br receives questions every day about the same topics: how to make the first Pix deposit, how long withdrawals take, how the welcome bonus works, what rollover means, and why a CPF is required. These are all valid questions — and it makes complete sense to answer them clearly and publicly, so you can make informed decisions before even creating an account.

This page on 10br FAQ is divided into six categories: Registration & Account, Deposits & Withdrawals, Bonuses & Promotions, Betting & Games, Security & Verification, and Responsible Gambling. You can use the category filter above or the search bar to quickly find what you need — no need to read everything at once.

The answers are straightforward and based on how the platform actually works. These are not generic texts copied from other sites — each answer reflects the real policies of 10br, in accordance with the Terms and Conditions currently in force and the regulatory rules applicable in Brazil.

One point we want to make clear: 10br operates in accordance with Law No. 14.790/2023, which regulated fixed-odds betting in Brazil, and with the rules set by the Secretaria de Prêmios e Apostas (SPA) of the Ministry of Finance. This has real practical implications for users: CPF is mandatory at registration, KYC is required before the first withdrawal, only one account per CPF is allowed, and responsible gambling obligations are clearly defined. None of these requirements are unnecessary red tape — they all exist to protect Brazilian bettors.

If you can't find the answer to your question on this page, the support team at 10br is available 24 hours a day via live chat, with an average response time of under 2 minutes. We don't use chatbot scripts — you speak with trained agents who genuinely know the platform. You can also reach us by email at contato@10br.net for questions that don't need an immediate response.

Sports Betting, slots, poker and Live Casino are entertainment — and entertainment works best when you understand the rules of the game. Use this page to get your questions answered, set your deposit limits in the account dashboard, and enjoy the Brasileirão, UFC and everything else with peace of mind.

Resources

Six things 10br does differently

What's behind our users' most common questions

Pix in seconds
Pix deposits are credited in seconds. Pix withdrawals are processed in under 10 minutes, 7 days a week. No fees charged by 10br in any financial transaction.
Automatic and transparent bonus
The welcome bonus at 10br is automatically credited on your first deposit — no code required, no hassle. Rollover conditions are published before you sign up, not after you deposit.
Platform licensed in Brazil
A 10br operates in compliance with Law No. 14,790/2023 and the regulations of the SPA/Ministry of Finance. Valid license, segregated funds, and full LGPD compliance — this is not a platform that disappears if something goes wrong.
24/7 support in Portuguese
Live chat in Portuguese with real agents. Average response time under 2 minutes — including late-night Brasileirão matches and UFC fight weekends.
Fully mobile-friendly
No app to download. The 10br runs directly in your Android or iPhone browser — Chrome, Safari, or any other. Live betting, slots, and casino with no lag, even on a standard mobile connection.
Responsible gambling tools
Deposit limits, temporary pause, and self-exclusion are all accessible with one click from your account dashboard — no need to talk to anyone. You stay in control, without having to dig through forms.
Support

Didn't find your answer? Talk to 10br

Our team responds in under 2 minutes via live chat, 24 hours a day

Live Chat
Available 24 hours a day, 7 days a week. Support in Portuguese with a human agent. Average response time under 2 minutes.
Access via the account dashboard
Support Email
For questions that don't require an immediate response. Reply within 24 business hours.
contato@10br.net
Responsible Gambling
For self-control questions, limits, temporary breaks or self-exclusion. CVV available 24/7 at 188 across Brazil.
View available tools
Useful Links

Pages that complement the answers above

Want to learn more about how the welcome bonus works? See all the details at Welcome Bonus.
Details on deposit and withdrawal methods, processing times, and limits can be found at Deposits & Withdrawals.
The self-control tools available at 10br are detailed at Responsible Gambling.
To create your free account, visit Sign Up — less than 2 minutes to get started.
Full rules on betting, bonuses, and platform use are in the Terms and Conditions.
How your data is handled: Privacy Policy of 10br, in compliance with the LGPD.
Daily tips with analysis from our team for Brasileirão, Copa do Brasil and UFC matches: Tips.
Watch live matches with real-time odds in the Live Betting.

Questions answered? Create your 10br account now

Free registration, bonus on your first deposit via Pix from R$ 20.00. Bet on the Brasileirão, UFC, slots and Live Casino with full security and 24/7 support.

Create Free Account
Responsible Gambling

A 10br is exclusively for users aged 18 and over. Betting is entertainment — never a guaranteed source of income. If you feel you're losing control, use the deposit limit, temporary break or self-exclusion tools in the account dashboard. Help available 24/7 through CVV at 188. More information at Responsible Gambling.

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